Refunds & Returns

REFUNDS & RETURNS POLICY

Last updated: September 2026

Our Guarantee We want you to love every Pawvera product. If you're not completely satisfied, we're here to make it right.

Return Window We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

How to Start a Return Email us at pawveracare2000@gmail.com with:

• Your order number
• The item you'd like to return
• The reason for the return

We'll respond within 24 hours with next steps.

Refunds Once we confirm your return, refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.

Damaged or Wrong Items If you received a damaged or incorrect item, contact us within 7 days of delivery and we'll reship the correct item at no charge or issue a full refund — your choice.

Non-Returnable Items We cannot accept returns on items that have been used, washed, or damaged after delivery.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Questions? Email us at pawveracare2000@gmail.com and we'll get back to you within 24 hours.